In a CRUD app the Rails layer should be extremely thin and the storage layer(s) should be doing nearly all of the heavy lifting.
There is a level of traffic at which even a "properly" thin Rails layer becomes the bottleneck, relative to many other frameworks.
TechEmpower benchmarks suggest it is around 2,500 requests per second in their "multiple queries" benchmark. In a more real-world scenario that might be 1,000 req/sec or less.
https://www.techempower.com/benchmarks/#section=data-r19&hw=...
If one is attempting to serve more requests than this per minute then yes, perhaps Rails is the bottleneck. Admittedly, Rails' large memory consumption relative to other frameworks means it can be tough (well, technically easy, but expensive) to scale horizontally at this point.