Re:Open Source does not mean “Includes Free Support”
by wildmanx on Sunday November 15, 2020 @11:16AM
(#25102263)
It's not other people's bugs. It's your bugs. You created them in the first place, and somebody is offering to help you _for free_ by reporting them. Charging them for helping you is outright stupid.
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Re:Open Source does not mean “Includes Free Support”
by Dayshine on Sunday November 15, 2020 @12:02PM
(#25102627)
> It's not other people's bugs. It's your bugs.
It's not a bug if it doesn't affect my use-case. It's undefined behaviour at most.
It might even be a bug if you compare to my specification, but, again, unless I have some reason to care about it (money, wanting the project to be good) then it's not a bug.
Re:Open Source does not mean “Includes Free Support”
by wildmanx on Sunday November 15, 2020 @03:16PM
(#25104405)
That's of course a determination you can make once the bug report comes in. But rejecting all reports outright without even looking is really missing out on one of the key advantages that open source culture brings to the table.
This aspect is not specific to open source either. In my book, maintainers of proprietary software, and I'm one of those, are also making a huge mistake if they ignore bug reports from users. But in open source, it goes further, by inviting contributions even in form of patches for bugs or improvements. Not allowing any of those is what I call stupid in the above post.