Re:Open Source does not mean “Includes Free Support”
by webmaven on Sunday November 15, 2020 @08:50AM
(#25101148)
> So far I'm quite happy with the SaaS approach as I'm able to prioritize my effort on improving the product for customers who support it via paid plans.
Note: the two approaches aren't mutually exclusive. You may even find that the folks who prefer to self-host the open-source version are leads to even more lucrative on-prem enterprise plans.
The hard part to think about is segmentation of features between the open-source/free tier and the paid plan/enterprise versions.
Of course, this is all becomes dramatically easier if you decide there is no difference feature-wise, and the differentiation is solely in volume of use and level of support.
Note: the two approaches aren't mutually exclusive. You may even find that the folks who prefer to self-host the open-source version are leads to even more lucrative on-prem enterprise plans.
The hard part to think about is segmentation of features between the open-source/free tier and the paid plan/enterprise versions.
Of course, this is all becomes dramatically easier if you decide there is no difference feature-wise, and the differentiation is solely in volume of use and level of support.