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A comment on Open Source does not mean “Includes Free Support”. Parent comment

Re:Open Source does not mean “Includes Free Support” by ozim on Sunday November 15, 2020 @08:25AM (#25100997)
I find ignoring requests/emails etc. perfectly fine and point about person emailing being rude in the first place is spot on. Specially in context of asking for help with things that are in FAQ.

I think parent poster was never in a position where he really has to set priorities and never tried to be polite to 1000 people in a single day.

[ Parent | on HN ]
Re:Open Source does not mean “Includes Free Support” by falcolas on Sunday November 15, 2020 @10:31AM (#25101910)
> never tried to be polite to 1000 people in a single day

Funny, I thought this was a software orientated site. /s

Seriously though, copy/paste is fine. Autoresponders are fine, especially if noted as such in the email response. An automated response is better than no response.

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Re:Open Source does not mean “Includes Free Support” by ozim on Sunday November 15, 2020 @01:34PM (#25103478)
Auto response is not politeness.

Automated response is better if one expects confirmation of delivery and then more specific response.

I would be mad at a person that sets "will get back to you soon" as auto reply and never follows up. On the other hand what would be auto response when you don't want to respond? Something like "Hi, we got your message, don't expect hearing from us. Have a nice day!" that is even more rude.

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