Re:Open Source does not mean “Includes Free Support”
by augustk on Sunday November 15, 2020 @06:35AM
(#25100355)
Isn't it better to treat people the same way as you want to be treated. If you take the time to write to a maintainer, I'm sure you would appreciate a reply. Why not just politely explain why you wont spend time on the issue, maybe using a standard answer?
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Re:Open Source does not mean “Includes Free Support”
by capableweb on Sunday November 15, 2020 @06:45AM
(#25100426)
If someone takes the time to properly report a issue and follow up after I follow up, of course I take the time to try to help them, if I can.
But that doesn't mean you have to respond. It is nice if you do, but we should not add the expectation that you'll get help from maintainers.
I think all these conversations are about the expectation to get helped, not that it's nice if we do help.
Re:Open Source does not mean “Includes Free Support”
by johannes1234321 on Sunday November 15, 2020 @06:53AM
(#25100464)
One issue is that this often enough triggers people to think "got you" and then you get "reminders" about their problem being important and special and whatnot.