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A comment on So you've made a mistake and it's public. Parent comment

Re:So you've made a mistake and it's public by ponker on Friday November 13, 2020 @03:31PM (#25087108)
"I'm sorry you felt that way" is considered worse than a non-apology by the current leading apology extractors.
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Re:So you've made a mistake and it's public by npatrick04 on Friday November 13, 2020 @03:37PM (#25087170)
I agree with you, but he didn't say the word "sorry".

Check out "Thank You for Arguing" by Jay Heinrichs. It covers the same basic steps, but recommends to exclude the actual apology part. It's also a great book for other reasons.

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