Re:Stripe migrates Stripe Subscriptions users to more expens...
by gobluebackstage on Friday November 13, 2020 @10:29AM
(#25083241)
Patrick, Thanks for building a great product. I'm happy to pay for continued feature + new product development ...
... What I'm not so happy about is:
* we have asked Stripe to sign a contract for years (something requested by our institutional investors but have always been just pointed to an online MSA URL
* we are now being asked to sign a contract suddenly w/new line-item charges and no ramp-up or notice period
Most companies (especially those that are PE backed) have already done year end planning + budgetting.
Happy to provide the details of our timeline but so far at a high-level:
* contacted by a new account rep 11-days ago about signing a contract
* still have not received the proposed rates for billing, processing, rev rec, sigma etc ...
* ... but have been told that Billing charging needs to kick off 1/1/2021 (which is essentially 45-days away)
... What I'm not so happy about is: * we have asked Stripe to sign a contract for years (something requested by our institutional investors but have always been just pointed to an online MSA URL * we are now being asked to sign a contract suddenly w/new line-item charges and no ramp-up or notice period
Most companies (especially those that are PE backed) have already done year end planning + budgetting.
Happy to provide the details of our timeline but so far at a high-level: * contacted by a new account rep 11-days ago about signing a contract * still have not received the proposed rates for billing, processing, rev rec, sigma etc ... * ... but have been told that Billing charging needs to kick off 1/1/2021 (which is essentially 45-days away)
Thanks, JE