gobluebackstage

Patrick, Thanks for building a great product. I'm happy to pay for continued feature + new product development ...

... What I'm not so happy about is: * we have asked Stripe to sign a contract for years (something requested by our institutional investors but have always been just pointed to an online MSA URL * we are now being asked to sign a contract suddenly w/new line-item charges and no ramp-up or notice period

Most companies (especially those that are PE backed) have already done year end planning + budgetting.

Happy to provide the details of our timeline but so far at a high-level: * contacted by a new account rep 11-days ago about signing a contract * still have not received the proposed rates for billing, processing, rev rec, sigma etc ... * ... but have been told that Billing charging needs to kick off 1/1/2021 (which is essentially 45-days away)

Thanks, JE

we are a current enterprise subscription customer with more then 200k subscription transactions per year - we also have more then 40k a la carte transactions (non subscription w/no invoice) per year. If we move the a la carte transactions to the new invoice model will we be charged per invoice?

and forgot to mention - bc their data-model is so poor they email us constantly like we are a still an active subscriber and sometimes like a completely new lead but never like a winback customer

I'm a former Zuora customer who transitioned to Stripe last year. Zuora is a good product for B2B businesses only. Their product roadmap and more importantly their data model for B2C businesses is beyond terrible. Their definition of an active subscriber was a clear mistake almost a decade ago that they have stubbornly stuck to.