TPMs and Enterprise Agile consultants can’t really make heads or tails of Phabricator. It’s an engineering centric product, hostile to those who want to enforce standardized workflows and derive KPIs. Whether this is a bug or a feature depends on where power rests in your organization.

i talk to 10 dev teams a week. nobody seems to be using it, other than facebook of course.

Well, happy users since around 2015 (?).

There is a catch though - we use it only as a code review platform. It always seemed to be focused on that part more than in any other. I'm not saying everything else is bad, it just a gut feeling that code review always got the maximum attention.

And another catch is that it seems they lost their momentum even in this area. I recall times when we waited for weekly status update to see if there is something we'd have as excuse for an upgrade. Now it's even not a weekly update and speed of development seems to be slow.

The Wikimedia project and some other high profile projects use it.

I did a pretty thorough evaluation once which included Phrabricator, it came out very well, especially the work flow around code review. It wasn't chosen for unrelated reasons.

I don't know why it isn't more popular than it is. It seems to be very mature, certainly better than a lot of tools that organizations pay good money for.

There's no one pushing phrabricator. No marketing means that most of the people picking a tool to use have never even heard of it, and it's not really something that a single developer can adopt and then champion internally.

FreeBSD is probably one of the most visible users of Phabricator.