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Re:Disclosure: Unlimited Chase Ultimate Rewards Points by ceejayoz on Wednesday November 04, 2020 @08:55AM (#24989052)
"Someone closed an account with a balance of -5M reward points" might automatically trigger this. Plenty of account closures happen without a human ever seeing it.
Re:Disclosure: Unlimited Chase Ultimate Rewards Points by ic4l on Wednesday November 04, 2020 @09:00AM (#24989082)
This termination did not happen instantly.

The account was brought back to normal well before the termination of all of our accounts.

I also expected them to have automatic triggers, but at the time they did not.

Re:Disclosure: Unlimited Chase Ultimate Rewards Points by ThePadawan on Wednesday November 04, 2020 @09:17AM (#24989236)
OP confirmed that his (allegedly human) contacts at Chase were aware of the closure, and chose not to comment.

I would generally also suggest incompetence above malice, but above fact makes that very hard.

Re:Disclosure: Unlimited Chase Ultimate Rewards Points by closeparen on Wednesday November 04, 2020 @05:37PM (#24993783)
It would be a federal crime to mention the words "money laundering," let alone specific tells, to the owner of an account suspected of money laundering. Chase policy probably applies this gag rule to any account being closed by Chase rather than splitting hairs about AML vs. other reasons.
Re:Disclosure: Unlimited Chase Ultimate Rewards Points by ThePadawan on Thursday November 05, 2020 @02:08AM (#24996238)
I understand the laws behind that, but personally still think there is a large gap between "we legally can't disclose the reason" and "we are telling every employee to just shut up and say nothing".

I would expect a reasonable middle ground of letting employees say "I'm sorry, but it's corporate policy and I can't disclose more information."