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Re:“Before cancelling your subscription, you must agree to t... by vanattab on Monday November 02, 2020 @09:25PM (#24975752)
>Also part of the profitability of uBreak was selling broken components removed from devices (like good LCDs with broken glass) back to OEMs to be refurbished, so that's why they don't let you have the old parts back.

She told me that it was a policy of Samsung...

Re:“Before cancelling your subscription, you must agree to t... by verall on Tuesday November 03, 2020 @01:02AM (#24976817)
I worked there about 5 years ago, but I have heard that since then, they have struck deals with some manufacturers - they might actually have a partnership with Samsung now, and send the LCDs back to them (still for $$).

We certainly didn't tell them it was some company policy, and LCD replacement was cheaper if your LCD was in good shape so its pretty transparent