I also had google refuse to repair a Pixel 3 under warranty, claiming it must be drop damage. I had every pixel before and, while the hardware was full of issues, google was always willing to fix them. It was this instance of them refusing to honor their warranty that finally pushed me from buying any more Pixel phones. While I’ve had no fewer hardware issues on apple devices (my 2017 mbp has had nearly everything but the case replaced for defects), at least apple honored their warranty.

I can’t believe that after 5 google phones/tablets they were willing to lose a customer over a minor hardware problem.