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Re:Lessons from six months at Shopify by tempestn on Saturday October 24, 2020 @04:09AM (#24877708)
This sounds a lot like the Google approach, and I've seen a number of persuasive arguments that this is why they have 14 different, semi-competing chat apps and shutter most of their new services a couple years after introducing them. I expect somewhere in the middle there's an optimal balance between a completely top-down approach and one with too little hierarchy.

Of course the counter-argument is that Google still does quite well, but how much of that is due to their search and advertising monopoly, as opposed to the result of more recent innovation?

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