> That sounds more like a subjective or emotional claim than one measurable, and that's part of the problem with Apple in particular (though not only Apple) as I've already mentioned; the seeming lack of ability of its champions to consider it's products in a reasonably neutral way.

People have been spewing nonsense like this for decades. As if customers being happy with a product is a worthless concept.

The AirPods are successful because people love them. When AirPods were first launched, they were widely panned and people laughed at the design, but everyone who bought them loved them. I could go into details about why, but it's irrelevant, if they hadn't been so well liked, they wouldn't be the best selling headphones on the market.

See also, Apple Watch.