I think part of the problem is that you are not the target audience of the chatbot. For the past year, I've run Intercom on a small saas app (https://www.delayforreddit.com) and I get great feedback from end-users. They love to be able to reach out to me on any page rather than hunting for a support email. A large component of the problem is that many sites overuse Intercom and don't realize how it impacts their end user experience.