Re:My chatbot is dead – Why yours should probably be too
by TeMPOraL on Tuesday October 20, 2020 @04:35AM
(#24835089)
"Non-representativeness" is overused; we voluntarily take away our own voice about UX, and then complain that it sucks.
In context of UI annoyances and regular people, it's also worth remembering that the representative (i.e. not tech-savvy) population accepts what it's given. They don't have the mental models to conceptualize what exactly is it that annoys them, and they don't have a voice to express that annoyance. But they are annoyed, and you can hear that when you actually talk to them. The frequently heard things like "Why did they have to rearrange everything again?", "Google 'xyz contact form' because it's easier than finding it on the xyz site", or "My computer is slow it's probably viruses" are symptoms of that.
In context of UI annoyances and regular people, it's also worth remembering that the representative (i.e. not tech-savvy) population accepts what it's given. They don't have the mental models to conceptualize what exactly is it that annoys them, and they don't have a voice to express that annoyance. But they are annoyed, and you can hear that when you actually talk to them. The frequently heard things like "Why did they have to rearrange everything again?", "Google 'xyz contact form' because it's easier than finding it on the xyz site", or "My computer is slow it's probably viruses" are symptoms of that.