What's the process for if your phone dies or you lose it?
re—activation through scanning documents and taking a selfie. The process is initiated by entering your e-mail address.
Thanks for answering - not sure why someone would downvote someone directly answering a question!
I think it's the people that made reddit... reddit (and digg before that) slowly coming over here, moderation has kept them at bay mostly, but quality has definitely dropped in hacker news
https://news.ycombinator.com/newsguidelines.html
> Please don't post comments saying that HN is turning into Reddit. It's a semi-noob illusion, as old as the hills.
Which bank is this? Are there others in this space?
Not OP but I use Monzo and they have a very silmilar from to this. You have to enter an email address for account recovery and they send you a "magic link" that opens the app and logs you in, if you ever get logged out.
You then have to record a video selfie saying something like "I am NAME and I want to recover my account" and then send a pic of an ID. Same process (the selfie+ID part) for if you want to display your card PIN reminder.
It all makes sense, they are required to know me for AML reasons, so the account creation step collects this data.
The bank is mobile first, so the account is activated through the app when my card arrives. Why would I have a username and password for the app that is used to create the account in first place? The app can keep it for me without exposing it to me ever. I can’t be phished for something that I don’t know and it is one less password to remember or take care.