Being the public sector, we’ve gone through a lot of different things, even a few specifically build for business-to-client video chats with encryption, and I can’t recall anything that has been as easy to implement as teams. We have a lot of people, like a thousand employees, who never learned how to use Skype for Business, most of them now use teams seamlessly.
The fact that Microsoft are building things into it at a fairly rapid pace, and even by suggestion from users like us (the ability to hide team emails from outlook). Makes it fairly valuable. I mean, I’m in development and not operations, but I don’t think we’ve ever had a presentation platform that could be used by the political layer with so little support before those team meetings where you present to a muted audience.
I personally prefer discords IRC-like bits, and use discord at home like everyone else, but it’s getting really hard to compete with teams in an enterprise setting.
When lockdown started the huge company I am contracting for decided to try Discord. It was a hilarious clash between corporate culture and gaming culture for a month. I think they've toned down some of it now? (We ended up with teams)
https://i.imgur.com/eVwStvT.png