I often did get replies, but usually they were "We've fixed it now. Simply upgrade to the new version of macOS." Of course, that wasn't necessarily true. Once, I got a whole correspondence over non-working WiFi (which they didn't resolve, but which I eventually traced to, indeed, a Trust USB-C splitter).

However, if you file bugs for Logic Pro, they get addressed rather quickly. They even take suggestions. I guess it depends on which team gets the bug.