Getting your account unbanned shouldn't require having an insider.

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There should be a clear reason for why an account is banned. When you're accused of a crime in a society, we don't just tell you to read abstract law. We tell you exactly what you've been accused of, such that you can defend yourself appropriately. There is this basic principle in English law that states:

- It is better that ten guilty persons escape than that one innocent suffer.

What's been happening with many of these companies is that many guilty actually do escape, whilst many innocent actually still do suffer.

Although, in this case, I guess the guy was just looking for any qualitative explanation for how to fix the situation, not specifically asking for exceptions to policies to be made.

Disclaimer: not saying anything about the qualities of said services.

Not at all.

Being able to more efficiently access other systems and employees at your company than outsiders isn't "unjust" in any way.

Not being able to do so, seems very broken and weird. :(