I think the hope is that you'll have better customer support options if you're actually paying them money, rather than the block hole that is the support for their free tier of products.

To be honest, I don't understand this. Why should someone paying for a product get better support than someone who doesn't? I understand companies which sell plans so that some users can have priority support, but quality should not change according to how much money you give. It's absurd. Everyone should be in the same boat.

> Why should someone paying for a product get better support than someone who doesn't?

In my experience, people transfer money to other people in exchange for items or services, and vice versa.

The quality isn't changing (and it's not that great to begin with). The free users don't get any support at all.

Yeah, but welcome the real world where this is pretty much rampant.

Want support for working with AWS? The more you pay the better it gets.

Maybe there was a TOS violation here but it would help if someone can explain what went wrong with some SLA unless there is a reason they can't reveal it.

Google provides a mechanism to appeal. It’s impossible to appeal if you don’t know what happened, or if you were hacked, or whatever.

I’m guessing here, but if one were to write that one is unaware of which transgression against the hallowed TOS one has committed it’s possible that a dialogue may ensue... though considering everything I’ve read so far in this thread and others like it, I seriously doubt that.