> For such an old (and one would think, stuck in their old ways) institution, they keep up quite well technologically and consumer relations wise.

Unfortunately, I have to disagree. While I never had any major problems with them, my company's 401k accounts used to be with them. At the time (this was about 5 years ago) you couldn't have a password longer than 8 characters and they didn't support 2 factor authentication. They had it, just not for your account. It was quite frustrating. Maybe they've finally wised up? But even so, that's hardly keeping up well with tech.