Google has a new feature on their android phones that will wait on hold for you and connect you when the agent finally picks up. Having waited 40+ minutes for zipcar twice in the last few months I'm somewhat excited about it. It seems like a gimmick, but also seems like a good form of automation that works in a lowest common denominator situation like telephone lines.

Wondering if this and things like it will help you address the automated assistant issue one problem at a time.