Re:Say goodbye to hold music
by kazinator on Wednesday September 30, 2020 @09:00PM
(#24646070)
> Now user can deploy their own speech synthesis bot to wait on hold, with what is presumably a complex system of AI decisionmaking to be able to navigate the maze and find a human support agent to connect you with.
Not without waiting for 40 minutes and using up your minutes and possibly paying for the air time!
To fix the problem, all the idiots have to do is turn off the annoying music so you can wear your headset until your call is served. That hold music really is the crux of the problem. If you could just hear a tiny bit of noise indicating that the line is up and a really brief "please continue to hold" message every five minutes, it wouldn't be so bad.
Not without waiting for 40 minutes and using up your minutes and possibly paying for the air time!
To fix the problem, all the idiots have to do is turn off the annoying music so you can wear your headset until your call is served. That hold music really is the crux of the problem. If you could just hear a tiny bit of noise indicating that the line is up and a really brief "please continue to hold" message every five minutes, it wouldn't be so bad.