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A comment on Old TV caused village broadband outages for 18 months. Parent comment

Re:Old TV caused village broadband outages for 18 months by andybak on Tuesday September 22, 2020 @06:52AM (#24553007)
It probably takes 18 months to get a support case escalated to the point where a real engineer looks at it.
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Re:Old TV caused village broadband outages for 18 months by jve on Tuesday September 22, 2020 @08:36AM (#24553718)
Probably. From the wording in article they BEGAN solving the issue after 18 months. But then, it was only after some cable has been replaced - that could have taken a while to plan, budget and actually do, then again collect feedback.

> After 18 months engineers began an investigation after a cable replacement programme failed to fix the issue.

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