I feel like he's looking at this through the prism of his speciality (producing interactive learning materials), and by doing that has missed the point a little bit. He's looking a genre of books at if they're a different thing to what they actually are, it's the wrong level.
I get reading a book once doesn't translate directly to "facts retained in memory" whereas his idealised new form of media does. But as you say, his examples are edutainment. I feel like what he's suggesting only usefully applies to either textbooks (which he's separated off into a different category anyway) or to a situation where the aim is to memorise as much as possible in a single reading. Which is fine! But it doesn't really need to happen for pop science -- just getting the general gist of an idea across in an entertaining package is okay.
I don't think that's true of The Selfish Gene (and even more so for its successor, The Extended Phenotype, as one can tell just from the title). It seems to me to be a serious work on evolutionary biology.
It's not that it isn't serious. Pop science doesn't have to be BS. But it often risks conveying to readers that they have a better grounding than they actually have, which The Selfish Gene has also done. Pop science books are good ways to attract young readers to the sciences and to keep older readers engaged in it, but they are not in and of themselves contributions to the field.
Edit: to go back to original article: memorising the stuff in detail isn't hugely useful -- it's a useful jumping off point to investigate in more detail, but the books basic ideas are easily understood, that's the point
I have read that book, I believe I understood its central message, I could probably explain it (not very elegantly) in a couple of sentences, and I can't point to any other particular benefit I drew from reading the book, and yet I'm very glad I read it.
I've gone on to read more of his work and agree the data is from, "WEIRD societies: Western, educated, industrialized, rich, and democratic." (i.e. a lot of small study groups from ivy league schools) -- but nevertheless found the book enjoyable and useful
I became excited with Jordan Peterson's first videos and bought his book "12 rules" when it came out. I skimmed it and... I'm literally using it as a footrest. Peterson is a powerful speaker but has little content.
Older books:
(a) Have stood the test of time.
(b) Typically arose in a time where intellectual celebrity fermented in core intellectual circles first, and only then popularized.
Kahneman and Tversky have their share of technical contributions but were catapulted to thought leaders (and Nobel-Sveriges Bank prize winners) due to classic tokenism: someone from psychology or behavioral science had to win. The same just happen to someone two rungs below their level, Esther Duflo.
If she comes out with a popular book, don't buy it. Read Polanyi's "The Great Transformation", if inclined to left-ish ideas, or Richard Powers' novel "Gain", otherwise.
So for these examples it is my opinion that it's not a case of books not working, but of very healthy brain garbage collector discarding information that is not actionable and in a lot of cases not even correct. Popular edutainment is not exactly "some serious non-fiction tomes".