considering the thousands of bad ux experiences to outright bugs I encounter every day, considering that some of them are bugs that have lasted for more than a year, considering I just wrote up a 20 page proposal on fixing the search for a pretty big Scandinavian site is obviously costing them money by not having it fixed on stuff that has been the same way for years, considering the governmental sites I am forced to use that are abusively bad and that companies put up job advertisements bragging about how they made these sites and that if you come work for them you will get to work on those sites as well...

considering all that, why do they need to explain something took 18 months to fix that affected a few people again? Because I'm starting to think you must live in some sort of paradise I have been cast out of, and it's not fair!