Then they went and updated. They artificially limited the number of devices a class of remote could control. They moved more "features" into the display of the remote which made them harder to use and reduced buttons. The quality went down, and the the newer remotes stopped being able to accurately control all my devices.

I now sit with 5 remotes on my couch's armrest instead of one harmony. They had the best universal remote and they ruined it. If I were more of a hardware guy, I'd start a competing product that added the required sensors as a dongle to your phone.