No amount of work will make the inherently complex less complex, but doesn't have to be more complicated than it has to be. That's what "as simple as possible" means. If you have to peel down a strange interpretation of a problem or a misguided attempt to "dumb it down" before you get to the complexity, it's definitely more complicated. Over-simplification is pretending the complex doesn't exist, or chipping away at some parts until it looks simple, or straight-up disbelieving that there are complex needs and forgoing them.
I haven't read "Don't make me think", but I have read other books by the same author and his general message is that everything should be clear and approachable such that you can tell what things are and spend your energy actually solving the problem or accomplishing what you want to accomplish.
> The author of this piece (and perhaps the author of "Don't make me think", which I haven't read) respects only the simple desires of the majority of users. S/he does not respect the complex desires and needs of minorities of users, nor the potential for the majority-user to refine and develop their needs and desires.
This reading pairs poorly with this quote from the article: "And I’ve found that good products, ones that respect their users, give them more control." If the author really was out to knee-cap software, that's an odd sentiment to hold. I think you're in agreement with the author, but somehow take offense at the word "simple", maybe taking it as meaning "stripped down in function". There are certainly a lot of products, services, companies and people who take it to mean that.
Absolutely not. Simplicity is _beneficial_ - as the author argues and assumes - but it is not the alpha and the omega of product and interface design. When something has both simple and advanced uses, both a default mode of use but also complex customizability, the design needs to balance the extent to which it caters to the different levels of use-cases complexity. Just simplifying everything all the way makes the complex uses entirely impossible or effectively impossible; and medium-complexity uses cumbersome and difficult.
> Because I respect users’ time, not because I look down on their intelligence.
The author of this piece (and perhaps the author of "Don't make me think", which I haven't read) respects only the simple desires of the majority of users. S/he does not respect the complex desires and needs of minorities of users, nor the potential for the majority-user to refine and develop their needs and desires.