Re:Removing email registration improved retention
by londons_explore on Thursday September 10, 2020 @12:52PM
(#24434093)
I run a site that takes payments for a subscription, but then just stores a cookie on the users machine proving they've paid.
It will give them the cookie again if they re-visit from any IP they've previously used.
It also re-gives them the cookie if they try to pay again with the same credit card.
Support just tells people to try to resubscribe if their subscription has 'vanished' - but it seems to happen to very few customers.
Re:Removing email registration improved retention
by c22 on Thursday September 10, 2020 @01:46PM
(#24434725)
This is pretty clever, but people might get double billed if they accidentally try to confirm their account with a different card than they used to sign up.
Re:Removing email registration improved retention
by ohyeshedid on Friday September 11, 2020 @01:44AM
(#24439525)
Public IP as an auth token seems like a horrible idea.
You're giving anyone on CGNat or even the same coffee shop access to your customers account.
Re:Removing email registration improved retention
by londons_explore on Friday September 11, 2020 @03:31AM
(#24440042)
In my case, customers don't have any data on the account - it's simply a bit saying 'has paid for premium?'. And if I end up giving premium to a few people who didn't pay it isn't an issue. The sign-up friction of needing an email address is greater.
Re:Removing email registration improved retention
by MakeUsersWant on Thursday September 10, 2020 @01:31PM
(#24434568)
How about you put the recovery code onto the invoice / credit card line?
And you really need to be able to recover account access for a paid subscription. It's probably also reasonable to assume that if someone is going to give you a credit card number and address, they're probably OK with giving you an email.