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A comment on A Saudi prince's attempt to silence critics on Twitter. Parent comment
Here are some of the reasons why this niche isn't a good fit for a low margin business:
These products are complex and require extensive customization to be useful. It's common to require consulting when installing or upgrading them.
Third-party integrations are common; the product that I support integrates with at least 3 third-party services.
The service is valuable to these organizations and they are willing to pay fairly high fees for using it. Why leave money on the table?
Support costs are high due to the complexity of the customer's environment.
[0] https://en.wikipedia.org/wiki/Chinese_wall
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Here are some of the reasons why this niche isn't a good fit for a low margin business:
These products are complex and require extensive customization to be useful. It's common to require consulting when installing or upgrading them.
Third-party integrations are common; the product that I support integrates with at least 3 third-party services.
The service is valuable to these organizations and they are willing to pay fairly high fees for using it. Why leave money on the table?
Support costs are high due to the complexity of the customer's environment.
[0] https://en.wikipedia.org/wiki/Chinese_wall