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Re:The Ecommerce Surge by stronglikedan on Tuesday September 01, 2020 @09:48AM (#24341669)
> if you allow substitutions

My parents get substitutions even when they explicitly don't allow it, but they put up with it out of safety/convenience, and because it's almost impossible to resolve it with these companies after the fact. I just make a weekly trip to the store for them to get the few things they actually wanted, and they write off the rest.

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