You're absolutely correct: business processes are changing rapidly in a way that they haven't since the assembly line and Taylorism. We've had decades now of users and companies "paving the cartpath" by replicating paper on screen and learning what translates, what doesn't translate, and how to evolve. The workflows and the tools are evolving together now through a feeback loop, and that's a good thing. Consider order fulfillment and shipping for small to medium businesses today compared to the era before FedEx and eCommerce.