> You might want to double-check the fine-print on some of the services you use. Often there's a clause about "publicly disparaging the service provider" or similar.
Yeah, ToS and similar usually have language like that + "we can terminate your service for any reason, without telling you", but companies who do terminate peoples service for any reason, without justifying it, will rightly get less business because it´s a shitty thing to do. Just because it´s legal doesn´t mean it´s right.
It does feel like that. Perhaps it's not being said out loud, but there is a sense that that's what people think/mean. But you're right, no one has said that explicitly.
> The issue is that you're still feeling sympathy for the CEO, even though you believe he did wrong
The implication there is that if someone does something wrong, somehow you're not allowed to understand their motivations and sympathise, even if you don't agree. I find that disappointing, but I'm getting used to being disappointed by people.
>> ... the fine-print ...
> ... companies who do terminate people's service for any reason, without justifying it, will rightly get less business because it's a shitty thing to do. Just because it's legal doesn't mean it's right.
Absolutely.
So ...
It wasn't just making the complaint on social media that got the response, it was the wording of the original email as well. Already in that email he has said:
> This is an extremely shady business practice ...
and
> ... makes me question my commitment to moving to Ghost.
I think the CEO got it wrong, yes, but as I said, I have some sympathy.
> I ... never in a million years would have guessed that making a complaint on social media ... would be grounds for my account being terminated.
You might want to double-check the fine-print on some of the services you use. Often there's a clause about "publicly disparaging the service provider" or similar.
Let me finish by saying I think the CEO acted wrongly, but I have some sympathy.