I see. I think your comment which includes "and then I have, on occasion, refunded people, returned their data, and terminated their service." makes it seem like you have acted the same way as Ghosts CEO did here, terminating the service without asking if that's what the user wants before, and you were fine with acting in that way, but seems I misunderstood you.

I have personally no interest in figuring out if anyone deserves sympathy here, I simply want to make sure that other founders and CEOs reading HN don't believe that terminating someones service willy nilly is perfectly fine, because complaining once on Twitter makes you a "toxic" user.