Re:Ghost.org deleted my website
by ColinWright on Saturday August 15, 2020 @06:12AM
(#24167673)
I've said elsewhere that I've never terminated services purely because the customer complains, and I've never done it without notice. I think the CEO gets that wrong. As I said, neither party comes out of this looking good.
But I have certainly terminated services from one side, without asking permission, after trying multiple times to resolve the issues.
What I meant is that flow of the events seem to have been something like:
- User received notification about impeding upgrade
- User replies to Ghost and tweets about the event
- CEO replies on Twitter
- ??? (Here it feels like some information is missing)
- Ghost terminates the users service
I cannot fathom that a user complains once via Twitter, and Ghost terminates their account. Has to be something else that have happened, otherwise this is way beyond crazy to do (from Ghosts side)
> I run multiple services, and I expect people to give me a chance to resolve problems before taking to Twitter. If they don't then I contact them to express my disappointment that they haven't done so, and then I have, on occasion, refunded people, returned their data, and terminated their service.
Same here, with lots of people complaining about bunch of different things and I have never, paying user or not, terminated their service unless I've asked before if I can terminate it or not.
Interesting to see that there are others who simply terminate users service when the user complains (gives feedback), wonder how that impacts the bottom line?