There is no expectation that customers be professional. There is no profession, no salary, and no stakeholders. The failure here is almost all with the one professional involved: the CEO.
My expectation is that the customer who writes a more professional/courteous/mature email will be the one more likely to see a better outcome.
The CEO of Ghost did not ever call his ex-customer an asshole, though.
Re:Ghost.org deleted my website
by ColinWright on Saturday August 15, 2020 @06:14AM
(#24167688)
In the quoted tweet in the submitted post the CEO says:
> "Kicking a screaming on Twitter doesn't actually accomplish anything other than making you look like an asshole."
Exactly.
Re:Ghost.org deleted my website
by ColinWright on Saturday August 15, 2020 @06:01PM
(#24172800)
In a legal context, the ruling is often on the basis of how "the average person" would interpret something, and not on the minutiae of what you think the exact semantics are. Given that, it's likely that "the average person" would interpret the CEO's remark as, to all intents and purposes, calling the OP an asshole.
This is why (a) it's a gamble "going legal", because the interpretation the judges make might not be what you expect, and (b) nitpicking like this is unhelpful and unconstructive.
You're playing semantics and it's making you look like a pedantic loser.
I know you won't take offense to this, because I never called you a pedantic loser.
Is this correct?
It is, especially in a legal framework, and it means I probably won't win if I sue you for writing that sentence. Do you have a point?
Ok, my mistake. But nobody's suing anybody for calling anybody an asshole here. What I actually said:
> Certainly don't start calling customers 'asshole's on the internet.
is not materially changed if I had not missed the edit window and instead said 'do not start saying your customers look like assholes on the internet'.
Basically just don't say 'asshole'.
Instead of emailing about 'shady business practices' off the bat, why not just ask the question? 'Please limit my account to the features of tier X rather than autoupgrade me'.
Instead of tweeting, wait for an email response. Then if necessary, again just ask the question: 'uh, what if it goes viral and I break 100k limit too?'.
Then the CEO, well, why's he even getting involved, just ignore it. If he must reply on Twitter, why not just answer the question about what happens on the 100k limit? Why not apologise that autoupgrade wasn't desired and say (even if bullshit) you're grateful for the feedback and it'll be reviewed? Certainly don't start calling customers 'asshole's on the internet.
But.. the tweet seemingly had no traction (so maybe it didn't matter!) but what was 'what are you on about [...] asshole' even supposed to achieve?
Just seems so petty, on both sides...