That bank is way more significantly expensive than any other bank. This while in various countries having a bank account is free. I really do not get why Bunq is popular. I also do not have any support problems with my bank, nor does anyone I know need support from their bank.

You pay for the features other banks do not have. Personally, I love their API and their mobile app in general (multiple accounts easy to open and close, multi-pin cards with account routing, virtual cards, etc)