Yep! One thing that we wanted was to make our more customizable and hackable. So we have a React component you can install with https://github.com/papercups-io/chat-widget. We want to make it highly hackable and a bit more developer focused. But at the moment we are very similar to chatwoot and love the work they are doing.

To add on a bit -- it ~seems like chatwoot is just focusing on chat (which is exactly what we're starting with), but we do plan on expanding to other products beyond chat :)

(chatwoot may be doing that as well, but just wanted to mention it!)

more players in this space is definitely a good sign. it (in my opinion) means the idea is viable and competition is healthy.