Re:Fire your bad customers
by McDyver on Sunday August 09, 2020 @07:10AM
(#24098805)
I would be very surprised to see any T&C for a consumer grade app or service explicitly stating that they serve a specific purpose or solve a specific issue. Usually the T&C state that the service is "as is".
You are entitled to be pissed-off, as much as the developer is entitled to just say " no", unless you have a contract stating otherwise.
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I generally strive to help people resolve their problems, and 99% of people are polite and get great support, even if they can't articulate their problem initially. I just can't stand people who think it's okay to walk all over others just because they're in a paying relationship with them.
People condemn individuals who are rude to their servers, but it seems to me, from the reactions in this thread, that they would just as easily condemn servers for pointing out the rudeness.
Don't worry, I think the silent majority is on your side.
If someone is defending "customer is always right", then they've probably never had a client from hell.
Which is why you need to cultivate a zen-like calm when dealing with them, otherwise they will hurt you
I agree with your position.
People have become so entitled in all aspects of life, that they forget that there are people on the other end of their abuse.
The capitalist motto that "the customer is always right" has created the most entitled generation of rude and abusive customers.
That's why I don't purchase software without a middle man. If I buy something from the Apple AppStore I know that I will get a refund if the things don't work out as expected. The %30 cut that Apple gets is the distributed price of all those developers that decide that It's all over once they receive the money.
I give no-questions-asked refunds.
Not having to deal with frigle egos is also part of the experience. There's something very disturbing about getting into an argument with a seller.
The seller screws you over? Leave the 1 star review, get your refund and don't have to look back.