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Re:Gitlab Support is no longer processing MFA resets for fre... by frio on Thursday August 06, 2020 @10:07PM (#24077314)
Sorry, wrote that and then went offline for a couple of days. Perhaps it's my own cynicism about corporate engagement coming through, and that may be unfair given how open GitLab is as a company -- but the sentence beneath that heading just says "we're accepting community feedback, write your thoughts over here".

I guess the core of my (admittedly petty) complaint about the language is that it doesn't really indicate a willingness to listen, more than it steers people towards a box in the corner they can vent into. A bit of language along the lines of "we think this is the right decision, but we're willing to reconsider" would maybe come off as more considerate, I guess?

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