All the benefits of brick and mortar retail shopping basically disappear when you add all the friction and hassle of wearing masks, standing apart from people, avoiding contact, etc. The shopping experience of going to a mall, trying on clothes, etc or a chatting it up with a clerk at a video game store is not matched by ecommerce, but in the current situation, buying online saves even more trouble or time than it normally would. It's very unfortunate. I fear that so many businesses will never recover.