Careful that you don't end up in the same bucket.
Not to mention their horrible management of physical goods as well. A lot of vendors like HTC have had serious issues with with product sales, returns etc.
If it's Digital River, I look for alternatives or don't buy. Glad to seem i'm not alone.
It is true that the higher the value of the transaction the more important it is. We tried to be thoughtful about balancing security vs friction.
"We haven't seen drop offs in conversion so far, mainly because we verify after checkout, not before.", which answers the question more directly and succinctly.
no offense to you of course. it's better to get an overly verbose, but still informative, response than none. and the product looks genuinely useful to online businesses.
it can trigger defensiveness, disdain, or even mischievous inquest rather than the desired complicity. being straightforward is a simpler and safer strategy.
† such programming is indicative of coercive business processes, which typically extends to communication with customers to avoid liability due to that coerciveness
That said, I don't see you addressing the key issue, what is the drop-off rate of legitimate purchasers from having to jump through this hoop to get verified? If it negatively affects conversion rate too strongly then the loss outweighs the benefit. It may make more sense in high-value transactions such as with Fetch than in general ecommerce?