Re:A few negative online reviews early on can hurt a restaurant
by thephyber on Friday July 24, 2020 @09:19PM
(#23946095)
I think honestly most bad Yelp reviews are mismatches between expectation and reality.
I've seen a 1 star review of a decent restaurant because "they didn't fill my water glass often enough" -- no other complaints. Sometimes you pay enough for this kind of service, but most restaurants (especially the ones that take a risk on a new server) are going to have bad days.
That said, any bad service or review during the early days of a restaurant are impactful on long term revenues. The slope of the curve in the early days has a bigger effect on the area under the curve.
I've seen a 1 star review of a decent restaurant because "they didn't fill my water glass often enough" -- no other complaints. Sometimes you pay enough for this kind of service, but most restaurants (especially the ones that take a risk on a new server) are going to have bad days.
That said, any bad service or review during the early days of a restaurant are impactful on long term revenues. The slope of the curve in the early days has a bigger effect on the area under the curve.