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Re:A few negative online reviews early on can hurt a restaurant by JamesBarney on Friday July 24, 2020 @06:58PM (#23945342)
One other issue is a lot of restaurants can't handle a group of 20 people coming in very well.

So the service they got might not be representative of the restaurants more typical service.

Re:A few negative online reviews early on can hurt a restaurant by thephyber on Friday July 24, 2020 @09:19PM (#23946095)
I think honestly most bad Yelp reviews are mismatches between expectation and reality.

I've seen a 1 star review of a decent restaurant because "they didn't fill my water glass often enough" -- no other complaints. Sometimes you pay enough for this kind of service, but most restaurants (especially the ones that take a risk on a new server) are going to have bad days.

That said, any bad service or review during the early days of a restaurant are impactful on long term revenues. The slope of the curve in the early days has a bigger effect on the area under the curve.