Sales != Engineering (in regards to the first one), AWS have had similar issues. The second one wasn't good.

https://www.zdnet.com/article/aws-error-exposed-godaddy-serv...

There comes a point where your pricing is so opaque and confusing that it's indistinguishable from lying.

Those people are jealous of AWS.

Reading through that second one, while the inciting incident was certainly pretty bad, their eventual response was, to my mind, all that could be hoped from a company in this day and age:

https://www.digitalocean.com/blog/an-update-on-last-weeks-cu...?

They recognized that their processes were too mechanistic and inhuman, and introduced a lot more compassion and open communication into them—and even chose to spend more money on hiring people to reduce ticket queue wait times.

I'd say that speaks volumes in DigitalOcean's favour.