As he simply was the marketing/sales guy, in case he found himself cornered he could always pretend that the failure was on the dev/technical side... "see with the support".
He could also successfully sell himself this way: once a billionaire proposed him to be the sales director of some company. He set the meeting at 7AM at the Ritz bar, and got the job (not for long : he had negotiated to keep the perks when leaving anyway).
Superimpose the word "MOCK-UP" in a gigantic font that takes up nearly entirely the image.
Make it translucent and red or make it black outline. And maybe tilt it diagonally to catch attention and to make it easier to visually separate it from the rest of the image.
To streamline the process, you can just keep an image like this around to import as a topmost layer into other images.
Whether we realize that immediately or only after we stopped having misunderstandings I’m not sure.
But once it was realized I don’t think it took very long at all for it to become a rule. It made life so much easier for us developers.
We sometimes have to do that in technical reports. The proofreaders always feel like they have to give at least one comment, so you give them a clear mistake to point out to avoid useless debate over minor points.
We came to this rule after far too many incidents where some sort of mock up (Photoshop, HTML, whatever) was shown and taken as done. Then we got the questions (possibly unhappily) about where it was and when it would be done because obviously ”it must be” since we “showed it”.
The rule served us incredibly well for years. It put a hard stop to all miscommunication. Everyone understood exactly where we were in the project. Either we knew what it was going to look like, or (if it was ready) it was done and awaiting their approval.
Shortly before I left we got a new graphic designer. He wasn’t embedded with the programmers. He didn’t know THE RULE. Sure enough, we were asked why a design we’d never seen before wasn’t ready yet. Because he made a mock up in Photoshop. He told them it was a mock up. Doesn’t matter.
We basically follow THE RULE at my current job. It still works wonders.