Re:Verizon has turned to Google Cloud’s Contact Center AI to...
by StangeStars on Tuesday July 14, 2020 @08:00PM
(#23839630)
Just be aware that your calls are most likely recorded. Some companies even have voice analytics systems in place, which will go through all recording and do a sentiment analysis. This is used for quality and monitoring purposes. But you can always do a GDPR request to get your recordings deleted.
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