Verizon has turned to Google Cloud’s Contact Center AI to automate phone calls

Re:Verizon has turned to Google Cloud’s Contact Center AI to... by abstractbarista on Tuesday July 14, 2020 @12:00PM (#23833474)

I noticed these systems typically immediately take you to a human if you start screaming swear words and overall sound enraged.

Try it next time! "____! Give me a _______ human you ____! ____!!" This is often followed by a prompt click of the line transferring and sure enough you're in the queue for a real person.

Of course, remember to do the opposite with the person. Be polite and respectful with the person on the other end of the line. And I've found, they often can really help you!

[ Parent | on HN ]

Re:Verizon has turned to Google Cloud’s Contact Center AI to... by badwolf on Tuesday July 14, 2020 @02:49PM (#23836047)

This generally isn't good advice and can result in your call being dropped, marked as "hot," etc...

[ Parent | on HN ]

Re:Verizon has turned to Google Cloud’s Contact Center AI to... by StangeStars on Tuesday July 14, 2020 @08:00PM (#23839630)

Just be aware that your calls are most likely recorded. Some companies even have voice analytics systems in place, which will go through all recording and do a sentiment analysis. This is used for quality and monitoring purposes. But you can always do a GDPR request to get your recordings deleted.

[ Parent | on HN ]