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Re:Ask HN: My GitHub account got suspended without any notice by rhacker on Tuesday July 14, 2020 @03:19PM (#23836467)
Mostly support is a person getting a hold of someone that can escalate. No technical requirements needed.
Re:Ask HN: My GitHub account got suspended without any notice by thephyber on Tuesday July 14, 2020 @04:01PM (#23837032)
No. Support is a pyramid where each node should try to solve the problems they can before an escalation.